Ahem! Getting the car serviced seems to be a very simple task but try getting it done in a populous city. Whichever day of the week you choose for the servicing, you cannot escape the Murphy’s law. Crowded and unmanaged. Every time the service manager would say “please try to bring the car in a less crowded day for a better service”. WOW! I spend lakhs of rupees to buy a car and i spend on maintaining it at the authorized service center because i feel that i will get a good service just because they are “authorized”. ALAS! they are seldom OK.
I tried to get my HYUNDAI SANTRO serviced because of some sound problem from the rear bottom of the car and after leaving the car for two full working days, i discover that everything is OK except that sound. I started laughing after the mechanic told me that because of the rush we could not do it. Is it Hyundai to blame or is it the franchisee to blame?
Whatever it may be, Hyundai service needs to be improved because its strategy of positioning its cars as a family car does not fit well without good after sales service.

Rogues

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